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Operations

Pointers from Paulie B: Handling Unhappy Customers (Part 1)

GLENDALE, Ariz. — What you can do to turn that potential 1-star review into 5 stars ...
Coin-Op 101: Keep Machines Turning with Parts on Hand, Repair Ability

LOS ANGELES — Diagnosing issues and making light fixes keeps profits high ...
Pointers from Paulie B: The Importance of Routine Maintenance (Conclusion)

GLENDALE, Ariz. — Functioning parts of Laundromat could number in thousands ...
Pointers from Paulie B: The Importance of Routine Maintenance (Part 1)

GLENDALE, Ariz. — Follow airline industry example and document all laundry repairs to spot trends ...
Coin-Op and Commercial Laundry: Maintaining a Dual Identity (Conclusion)

CHICAGO — Operators are sensitive to possibly infringing on self-service customers ...
Coin-Op and Commercial Laundry: Maintaining a Dual Identity (Part 1)

CHICAGO — Whichever side of the line you’re on, it’s about best serving all customers ...
Evolution of an Enterprise (Conclusion)

WESTBROOK, Maine — Pratt Abbott Garment Care invests heavily in vended laundry ...
Evolution of an Enterprise (Part 1)

WESTBROOK, Maine — Multiple revenue streams feed Pratt Abbott Garment Care ...
Goin’ with Cohen: Rock ’Em, Sock ’Em (Conclusion)

CHICAGO — Take a walk down memory lane at music-themed Conn. coin-op ...
Goin’ with Cohen: Rock ’Em, Sock ’Em (Part 1)

CHICAGO — Themed coin-op chain in Florida hits the right note ...
Hiring the Right Manager

CHICAGO — Busy Laundromat owners need that one person they can rely on to run the show in their stead ...
Effectively Managing Multiple Stores (Conclusion)

CHICAGO — Does adding stores automatically mean you should seek management help? ...
Effectively Managing Multiple Stores (Part 2)

CHICAGO — Multi-store owners take advantage of technology to oversee operations ...
Effectively Managing Multiple Stores (Part 1)

CHICAGO — More stores means more revenue-generating options, but avoid being spread too thin ...
Coin-Op 101: Summer is Perfect Time to Retool Your Store (Conclusion)

GULF BREEZE, FLA. — May not be a picnic but presents opportunity to win more customers ...
Coin-Op 101: Summer is Perfect Time to Retool Your Store (Part 1)

GULF BREEZE, Fla. — Take a deep dive and really look at your business ...
Goin’ with Cohen: Running Better in Philly (Conclusion)

PHILADELPHIA — Betterson’s Eagles connection catches eye but North Carolina roots leave lasting impression ...
Goin’ with Cohen: Running Better in Philly (Part 1)

PHILADELPHIA — Former NFL rusher Betterson pivots from gridiron to wash aisle ...
The ‘Perfect’ Laundromat (Conclusion)

PEMBROKE, Mass. — Store’s equipment, cleanliness, payment system keep customer McKenna coming back ...
The ‘Perfect’ Laundromat (Part 1)

PEMBROKE, Mass. — Creating a store that’s attractive, competent and clean ...

Latest Podcast

For six days in 2020, a large cast and crew took over Majers Coin Laundry to film scenes for "Everything Everywhere All at Once." The sci-fi dramedy released in 2022 won seven Academy Awards earlier this year, making the laundromat part of cinematic history. Store owner Kenny Majers recounts his laborious but moving experience.

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