Operations

California Couple Enjoys Second Careers in Coin-Op Laundry Biz

HAYWARD, Calif. — Ferreros recently opened third Sierra Laundry in Sacramento area ...
What Does the Tax Cuts and Jobs Act Mean to You? (Conclusion)

ARDMORE, Pa. — Like-kind exchanges, estate taxes, and more, oh, so much more ...
Reward Those Who Go the Extra Mile (Part 1)

RIPON, Wis. — The ‘Starbucks experience’ is framed by the customer service ...
What Does the Tax Cuts and Jobs Act Mean to You? (Part 1)

ARDMORE, Pa. — Tax rate for C corporations lowers to 21%; laundry equipment could be fully expensed ...
Jump into Ironing, Expand Services

OSHKOSH, Wis. — Adding flatwork ironer can position laundry for business growth ...
Customer Service Worthy of a Good Review (Conclusion)

CHICAGO — Your response to ‘mistakes’—whether real or not—says a lot about your business ...
Customer Service Worthy of a Good Review (Part 2)

CHICAGO — At times, walking the store, speaking with customers can best inform your efforts ...
Customer Service Worthy of a Good Review (Part 1)

CHICAGO — When machine availability, vend price and convenience are comparable, customer service often breaks tie ...
Common Liability Claims (Conclusion)

CHICAGO — Security cameras can prevent fraudulent claims, deter criminal activity ...
Common Liability Claims (Part 2)

CHICAGO — Apply common sense, have ‘safety first’ mindset to prevent claims: insurance experts ...
Benchmarks: Management by the Numbers (Conclusion)

CHICAGO — Avoid these mistakes when collecting and analyzing data ...
Common Liability Claims (Part 1)

CHICAGO — Insurers point out risky areas, give tips to prevent Laundromat incidents ...
Benchmarks: Management by the Numbers (Part 2)

CHICAGO — Collect meaningful data, then put it to good use ...
Benchmarks: Management by the Numbers (Part 1)

CHICAGO — A look at the metrics and key indicators used to gauge store performance ...
Stay Connected: There’s Growth to Be Had in Reaching Millennials (Conclusion)

RIPON, Wis. — This group values its time, wants a personalized touch ...
The Year’s Best Ideas

CHICAGO — Looking back at some of 2017’s best and brightest from American Coin-Op ...
Stay Connected: There’s Growth to Be Had in Reaching Millennials (Part 1)

RIPON, Wis. — Think of offering a Starbucks-like atmosphere ...
Bigger Equipment Capacity Can Deliver Far Bigger Returns (Conclusion)

CHICAGO — Increasing turns and profit per square foot is at heart of laundry business ...
Bigger Equipment Capacity Can Deliver Far Bigger Returns (Part 1)

ATLANTA — Saving time, reducing bottlenecks among benefits of large washers, dryers ...
Reaching the Do-It-at-Home Crowd (Conclusion)

CHICAGO — Consistently delivering WDF service on time is key to success ...

Latest Podcast

In a truly competitive job market, a laundromat owner's ability to hire well has never been more vital. Multi-store owners Jim Radovic and Tim Gill share their approaches to hiring and retaining good workers in this episode.

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