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Podcasts

Episode:43

June 29, 2022

Learning What the Customer Wants

Kristyn Van Ostern, co-owner of laundry services company Wash Street, details putting in the effort needed to know what type of people her laundry's customers are and why they visit her store instead of others nearby.

Episode:42

April 20, 2022

Making the Most of Attending a Trade Show

Greg Jira, show director for The Clean Show, owned by Messe Frankfurt, suggests how you can gain the greatest benefit from attending any industry trade show, and previews Clean 2022 coming up in July in Atlanta.

Episode:41

February 23, 2022

Taking Advantage of Seasonal Business Shifts

Different times of year can bring new service opportunities, so long as a vended laundry is willing to change with the seasons. Multi-store owner Omer Khan explains.

Episode:40

December 29, 2021

Demographics & More: Making Sense of the Numbers

Eric Meyers, general manager of the North America laundromat/on-premises laundry segment for Alliance Laundry Systems, defines the term and explains its importance to laundry success.

Episode:39

October 27, 2021

Dealing with Difficult Customers

Customer service and experience expert and best-selling author Shep Hyken advises how to de-escalate and work through conflicts with angry or difficult customers.

Episode:38

August 25, 2021

Fostering Teamwork in the Laundry

In a tight labor market, creating an environment that supports staff who work well together has never been more critical. Atlanta multi-store owner Yvette Morton Williams discusses her approach to fostering teamwork.

Episode:37

June 30, 2021

Pricing Strategies

Russ Arbuckle, president of distributor Wholesale Commercial Laundry Equipment S.E., talks pinpointing the factors that may signal when it’s time to raise a laundry’s vend prices.

Episode:36

April 28, 2021

Coming Back from a Crisis

When circumstances beyond your control have your laundry business down, how do you bring it back? Helio Fred Garcia, president of crisis management firm Logos Consulting Group, takes you through the initial response, changing your approach depending on event, the importance of communication, and much more.

Episode:35

February 24, 2021

Getting into Laundry Pickup and Delivery

What's involved in starting a pickup and delivery service? It can be as simple as having a phone number and vehicle, says Matt Simmons of Super Suds Laundromat, Long Beach, Calif., but it can also be much more. He talks resources, operational impact and keys to success.

Episode:34

December 30, 2020

Making the Best of Bad Reviews

Dennis Diaz, president of digital marketing and technology firm Spynr, offers some tips for responding appropriately and promptly to online negativity from your laundry customers.

Episode:33

November 25, 2020

Round-the-Clock Management

Sharon Sager, owner of the Sierra Madre (Calif.) Laundry, describes her store's 24/7 operation and talks about what's needed to see that self-service laundries are running smoothly any time of the day.

Episode:32

October 28, 2020

Freshen Things Up

With a little creative thought, laundry owners can utilize some inexpensive ways to improve their store and attract new customers. Brad Steinberg, co-president of distributor PWS - The Laundry Company, looks at the possibilities.

Episode:31

September 30, 2020

Commercial Account Strategies

Joel Jorgensen, vice president of sales for Continental Girbau Inc., offers advice to Laundromat owners looking to build and grow a commercial customer base.

Episode:30

August 26, 2020

Building New vs. Rehabbing

Carl Graham, VP of sales for distributor Scott Equipment, compares and contrasts the two approaches to store creation.

Episode:29

July 29, 2020

Insurance Basics

Steven Wright, vice president of business development for Irving Weber Associates, discusses dealing with common and not-so-common Laundromat risks and liabilities, including COVID-19.

Episode:28

June 24, 2020

Diving into Diversification

Brendan Ristaino, sales manager for distributor Yankee Equipment, examines revenue-producing extra-profit centers that best complement a vended laundry business.

Episode:27

May 27, 2020

Slow-Day Turnaround

Adjunct professor of business studies and laundry owner Cathy Neilley talks tactics to try to pick up business on a store’s “slow” days.

Episode:26

April 29, 2020

Evaluating Stores for Sale

Contemplating buying a store for sale? In this episode, Tod Sorensen of Girbau North America and Continental Girbau West breaks down the criteria you can use to decide if acquiring a certain existing laundry would be a good investment.

Episode:25

March 25, 2020

Answering the Competition

Cincinnati multi-store owner Dave Menz discusses how to respond when a new competitor enters the local market.

Episode:24

February 26, 2020

Replacement Parts

What should every self-service laundry keep on hand in the event a piece of equipment goes down? Greg Reese of CLEC Distribution talks hoses, valves, igniters and more in this episode.