February 22, 2023
Hiring and Retaining Good Workers in a Tough Labor Market
In a truly competitive job market, a laundromat owner's ability to hire well has never been more vital. Multi-store owners Jim Radovic and Tim Gill share their approaches to hiring and retaining good workers in this episode.
December 28, 2022
Bigger Capacity Can Deliver Bigger Results
Alliance Laundry Systems’ Mike Hand describes how offering large-capacity equipment can help decrease turnover plus attract customers eager to clean bulky items their home equipment can’t handle.
October 25, 2022
Complying with the Americans with Disabilities Act
New York City attorney Eric Sarver describes the ADA, identifies store areas most deserving of ownership attention, and warns of the problems that noncompliance could bring.
August 30, 2022
Staying on a Maintenance Schedule
Planning for and properly executing a preventative maintenance program keeps a laundry's money makers up and running. Michael "Stucky" Szczotka of distributor Eagle Star Equipment describes what's involved and the benefits.
June 29, 2022
Learning What the Customer Wants
Kristyn Van Ostern, co-owner of laundry services company Wash Street, details putting in the effort needed to know what type of people her laundry's customers are and why they visit her store instead of others nearby.
April 20, 2022
Making the Most of Attending a Trade Show
Greg Jira, show director for The Clean Show, owned by Messe Frankfurt, suggests how you can gain the greatest benefit from attending any industry trade show, and previews Clean 2022 coming up in July in Atlanta.
February 23, 2022
Taking Advantage of Seasonal Business Shifts
Different times of year can bring new service opportunities, so long as a vended laundry is willing to change with the seasons. Multi-store owner Omer Khan explains.
December 29, 2021
Demographics & More: Making Sense of the Numbers
Eric Meyers, general manager of the North America laundromat/on-premises laundry segment for Alliance Laundry Systems, defines the term and explains its importance to laundry success.
October 27, 2021
Dealing with Difficult Customers
Customer service and experience expert and best-selling author Shep Hyken advises how to de-escalate and work through conflicts with angry or difficult customers.
August 25, 2021
Fostering Teamwork in the Laundry
In a tight labor market, creating an environment that supports staff who work well together has never been more critical. Atlanta multi-store owner Yvette Morton Williams discusses her approach to fostering teamwork.
June 30, 2021
Russ Arbuckle, president of distributor Wholesale Commercial Laundry Equipment S.E., talks pinpointing the factors that may signal when it’s time to raise a laundry’s vend prices.
April 28, 2021
Coming Back from a Crisis
When circumstances beyond your control have your laundry business down, how do you bring it back? Helio Fred Garcia, president of crisis management firm Logos Consulting Group, takes you through the initial response, changing your approach depending on event, the importance of communication, and much more.
February 24, 2021
Getting into Laundry Pickup and Delivery
What's involved in starting a pickup and delivery service? It can be as simple as having a phone number and vehicle, says Matt Simmons of Super Suds Laundromat, Long Beach, Calif., but it can also be much more. He talks resources, operational impact and keys to success.
December 30, 2020
Making the Best of Bad Reviews
Dennis Diaz, president of digital marketing and technology firm Spynr, offers some tips for responding appropriately and promptly to online negativity from your laundry customers.
November 25, 2020
Sharon Sager, owner of the Sierra Madre (Calif.) Laundry, describes her store's 24/7 operation and talks about what's needed to see that self-service laundries are running smoothly any time of the day.
October 28, 2020
Freshen Things Up
With a little creative thought, laundry owners can utilize some inexpensive ways to improve their store and attract new customers. Brad Steinberg, co-president of distributor PWS - The Laundry Company, looks at the possibilities.
September 30, 2020
Commercial Account Strategies
Joel Jorgensen, vice president of sales for Continental Girbau Inc., offers advice to Laundromat owners looking to build and grow a commercial customer base.
August 26, 2020
Building New vs. Rehabbing
Carl Graham, VP of sales for distributor Scott Equipment, compares and contrasts the two approaches to store creation.
July 29, 2020
Steven Wright, vice president of business development for Irving Weber Associates, discusses dealing with common and not-so-common Laundromat risks and liabilities, including COVID-19.
June 24, 2020
Diving into Diversification
Brendan Ristaino, sales manager for distributor Yankee Equipment, examines revenue-producing extra-profit centers that best complement a vended laundry business.