Sharon Sager, owner of the Sierra Madre (Calif.) Laundry, describes her store's 24/7 operation and talks about what's needed to see that self-service laundries are running smoothly any time of the day.Episode: 33 November 25, 2020
Bigger Capacity Can Deliver Bigger ResultsAlliance Laundry Systems’ Mike Hand describes how offering large-capacity equipment can help decrease turnover plus attract customers eager to clean bulky items their home equipment can’t handle.
Complying with the Americans with Disabilities ActNew York City attorney Eric Sarver describes the ADA, identifies store areas most deserving of ownership attention, and warns of the problems that noncompliance could bring.
Staying on a Maintenance SchedulePlanning for and properly executing a preventative maintenance program keeps a laundry's money makers up and running. Michael "Stucky" Szczotka of distributor Eagle Star Equipment describes what's involved and the benefits.
Learning What the Customer WantsKristyn Van Ostern, co-owner of laundry services company Wash Street, details putting in the effort needed to know what type of people her laundry's customers are and why they visit her store instead of others nearby.
Making the Most of Attending a Trade ShowGreg Jira, show director for The Clean Show, owned by Messe Frankfurt, suggests how you can gain the greatest benefit from attending any industry trade show, and previews Clean 2022 coming up in July in Atlanta.