May 27, 2020
Adjunct professor of business studies and laundry owner Cathy Neilley talks tactics to try to pick up business on a store’s “slow” days.
April 29, 2020
Evaluating Stores for Sale
Contemplating buying a store for sale? In this episode, Tod Sorensen of Girbau North America and Continental Girbau West breaks down the criteria you can use to decide if acquiring a certain existing laundry would be a good investment.
March 25, 2020
Answering the Competition
Cincinnati multi-store owner Dave Menz discusses how to respond when a new competitor enters the local market.
February 26, 2020
What should every self-service laundry keep on hand in the event a piece of equipment goes down? Greg Reese of CLEC Distribution talks hoses, valves, igniters and more in this episode.
January 29, 2020
Building Customer Loyalty
Promotions and incentives are often used to draw customers to a laundry. Matt Miller, president of equipment distributor Coin-O-Matic, envisions a more comprehensive loyalty-building approach.
December 18, 2019
Attended vs. Unattended
There’s no magic formula when it comes to choosing a coin laundry’s operational model but certain factors can affect the call. Mike Enz from Dexter distributor Laundry One compares and contrasts the two.
November 27, 2019
Having a Disaster Recovery Plan
With a disaster recovery plan in place, a laundry can be ready to cope with fire, severe weather or other incident and return to operation as quickly as possible. Robert “Bo” Steiner, district director at the U.S. Small Business Administration, talks planning strategy and execution.
October 30, 2019
Maximizing Your Coin Laundry’s Value
When it comes to boosting a store’s value, certain factors have stood the test of time. Industry veteran John Vassiliades, who’s brokered the sales of over 1,000 coin laundries, explains.
September 25, 2019
Staffing Your Laundromat
Michael Finkelstein, whose Associated Services Corp. operates a large chain of laundries in the Southeast, discusses techniques for hiring and keeping good laundry attendants.
August 28, 2019
Successfully Marketing Your Coin Laundry on a Budget
Dennis Diaz, president of digital marketing firm Spynr, talks effectively promoting your laundry business using social media and some old-school basics.
July 31, 2019
Perfecting Your Equipment Mix
Joel Jorgensen, vice president of sales for Continental Girbau Inc., weighs equipment mix and discusses getting it just right so your store can reap the maximum revenue per square foot.
June 26, 2019
Managing Multiple Coin Laundries
Multi-store owner Luke Williford of The Wash House Inc. discusses best practices for making the jump to Store No. 2 and beyond.
May 29, 2019
Drop-Off Service Do’s and Don’ts
Fluff-and-fold can be a profitable service addition if handled properly. Consultant/trainer Beverly Kay Blank shares her drop-off do’s and don’ts in this episode.
April 24, 2019
The Man Behind the Clean Show
Retiring show manager John Riddle talks Clean history and reminisces about his long career, including his time in pro baseball, stadium management, rodeo production, and more.
March 27, 2019
Making the Most of Vended Laundry Technology
Scott Chiavetta, chief information officer for Alliance Laundry Systems, examines leveraging equipment and data-gathering systems to boost store operations and build customer relationships.
February 27, 2019
Laundromat Dryer Care and Maintenance
Maintaining your store’s dryers properly helps prevent service issues, controls utilities cost, and lowers fire risk. ADC’s Joe Carrita, representing Whirlpool Corporation Commercial Laundry, outlines best practices in this episode.
January 30, 2019
Can’t-Miss Site Selection Strategies
Bryan Maxwell, from distributor Western State Design, surveys the landscape and talks factors to consider when choosing the ideal location for your Laundromat.
December 26, 2018
Getting a Fresh Start: Out with the Old, In with the New (Year)
Columnist and retired NYC Laundromat owner Paul Russo talks year-end/new-year tasks and deciding what it will take to have a successful 2019.
November 28, 2018
Things You Thought You Knew About Laundry Design … But Really Didn’t, with Karl Hinrichs
Longtime distributor and multi-store owner Karl Hinrichs takes a common-sense approach to washer/dryer placement and customer workflow.
October 31, 2018
Finding and Keeping Good Laundromat Employees, with Brian Brunckhorst
San Francisco Bay Area multi-store owner Brian Brunckhorst shares tips for hiring and training attendants, enabling them—and you—for success.