May 27, 2020

Slow-Day Turnaround

Adjunct professor of business studies and laundry owner Cathy Neilley talks tactics to try to pick up business on a store’s “slow” days.


April 29, 2020

Evaluating Stores for Sale

Contemplating buying a store for sale? In this episode, Tod Sorensen of Girbau North America and Continental Girbau West breaks down the criteria you can use to decide if acquiring a certain existing laundry would be a good investment.


March 25, 2020

Answering the Competition

Cincinnati multi-store owner Dave Menz discusses how to respond when a new competitor enters the local market.


February 26, 2020

Replacement Parts

What should every self-service laundry keep on hand in the event a piece of equipment goes down? Greg Reese of CLEC Distribution talks hoses, valves, igniters and more in this episode.


January 29, 2020

Building Customer Loyalty

Promotions and incentives are often used to draw customers to a laundry. Matt Miller, president of equipment distributor Coin-O-Matic, envisions a more comprehensive loyalty-building approach.


December 18, 2019

Attended vs. Unattended

There’s no magic formula when it comes to choosing a coin laundry’s operational model but certain factors can affect the call. Mike Enz from Dexter distributor Laundry One compares and contrasts the two.


November 27, 2019

Having a Disaster Recovery Plan

With a disaster recovery plan in place, a laundry can be ready to cope with fire, severe weather or other incident and return to operation as quickly as possible. Robert “Bo” Steiner, district director at the U.S. Small Business Administration, talks planning strategy and execution.


October 30, 2019

Maximizing Your Coin Laundry’s Value

When it comes to boosting a store’s value, certain factors have stood the test of time. Industry veteran John Vassiliades, who’s brokered the sales of over 1,000 coin laundries, explains.


September 25, 2019

Staffing Your Laundromat

Michael Finkelstein, whose Associated Services Corp. operates a large chain of laundries in the Southeast, discusses techniques for hiring and keeping good laundry attendants.


August 28, 2019

Successfully Marketing Your Coin Laundry on a Budget

Dennis Diaz, president of digital marketing firm Spynr, talks effectively promoting your laundry business using social media and some old-school basics.


July 31, 2019

Perfecting Your Equipment Mix

Joel Jorgensen, vice president of sales for Continental Girbau Inc., weighs equipment mix and discusses getting it just right so your store can reap the maximum revenue per square foot.


June 26, 2019

Managing Multiple Coin Laundries

Multi-store owner Luke Williford of The Wash House Inc. discusses best practices for making the jump to Store No. 2 and beyond.


May 29, 2019

Drop-Off Service Do’s and Don’ts

Fluff-and-fold can be a profitable service addition if handled properly. Consultant/trainer Beverly Kay Blank shares her drop-off do’s and don’ts in this episode.


April 24, 2019

The Man Behind the Clean Show

Retiring show manager John Riddle talks Clean history and reminisces about his long career, including his time in pro baseball, stadium management, rodeo production, and more.


March 27, 2019

Making the Most of Vended Laundry Technology

Scott Chiavetta, chief information officer for Alliance Laundry Systems, examines leveraging equipment and data-gathering systems to boost store operations and build customer relationships.


February 27, 2019

Laundromat Dryer Care and Maintenance

Maintaining your store’s dryers properly helps prevent service issues, controls utilities cost, and lowers fire risk. ADC’s Joe Carrita, representing Whirlpool Corporation Commercial Laundry, outlines best practices in this episode.


January 30, 2019

Can’t-Miss Site Selection Strategies

Bryan Maxwell, from distributor Western State Design, surveys the landscape and talks factors to consider when choosing the ideal location for your Laundromat.


December 26, 2018

Getting a Fresh Start: Out with the Old, In with the New (Year)

Columnist and retired NYC Laundromat owner Paul Russo talks year-end/new-year tasks and deciding what it will take to have a successful 2019.


November 28, 2018

Things You Thought You Knew About Laundry Design … But Really Didn’t, with Karl Hinrichs

Longtime distributor and multi-store owner Karl Hinrichs takes a common-sense approach to washer/dryer placement and customer workflow.


October 31, 2018

Finding and Keeping Good Laundromat Employees, with Brian Brunckhorst

San Francisco Bay Area multi-store owner Brian Brunckhorst shares tips for hiring and training attendants, enabling them—and you—for success.