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Designing Your Store: Self-Service Laundry Management

research paper: designing your store

To some customers, most self-service laundries look alike. Operators know better. While there aren’t many “radical” laundry layouts when it comes to washer-and-dryer placement, many stores have subtle design features. American Coin-Op has put together a more abstract approach to laundry design.

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Building Customer Loyalty

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Promotions and incentives are often used to draw customers to a laundry. Matt Miller, president of equipment distributor Coin-O-Matic, envisions a more comprehensive loyalty-building approach.