Howard Scott

Industry Writer and Drycleaning Consultant

Howard Scott is a longtime industry writer and drycleaning consultant. He welcomes questions and comments and can be reached by writing Howard Scott, Dancing Hill, Pembroke, MA 02359; by calling 781-293-9027; or via e-mail at dancinghill@gmail.com.

Proper Procedures for Managing Customer Complaints (Conclusion)

PEMBROKE, Mass. — You have a partially unattended store that has a box for...

Proper Procedures for Managing Customer Complaints (Part 1)

PEMBROKE, Mass. — You have a partially unattended store that has a box for...

Demand Top Employees for Your Coin Laundry (Conclusion)

PEMBROKE, Mass. — The Laundromat industry has typically not had top-...

Demand Top Employees for Your Coin Laundry (Part 1)

PEMBROKE, Mass. — The Laundromat industry has typically not had top-...

Suggestions for an Inexpensive Laundry Makeover (Conclusion)

PEMBROKE, Mass. — A person I know took over a Laundromat and asked me to...

Suggestions for an Inexpensive Laundry Makeover (Part 1)

PEMBROKE, Mass. — A person I know took over a Laundromat and asked me to...

Understanding Taxable Expenses (Conclusion)

PEMBROKE, Mass. — The time to do our taxes is once again upon us. Very few...

Understanding Taxable Expenses (Part 1)

PEMBROKE, Mass. — The time to do our taxes is once again upon us. Very few...

How to Better Involve Your Accountant (Conclusion)

PEMBROKE, Mass. — You bring your books to your accountant at the end of...

How to Better Involve Your Accountant (Part 1)

PEMBROKE, Mass. — You bring your books to your accountant at the end of...

What Will Make a Customer Want to Switch? (Conclusion)

PEMBROKE, Mass. — Did you ever think about the question in the headline?...

What Will Make a Customer Want to Switch? (Part 1)

PEMBROKE, Mass. — Did you ever think about the question in the headline?...

Raise Your Flag and Be a Marketeer

PEMBROKE, Mass. — Marketing is often given short shrift in the self-...

The Bottom Line: Every Customer Matters

PEMBROKE, Mass — A regular (recurring) customer brings in $500 volume a...

A Bahamian Fact-Finding Holiday

PEMBROKE, Mass. — So, what will you do on vacation? The last time I went...

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