OSHKOSH, Wis. — Continental Laundry Solutions has added four team members to support customer care, accounting and training initiatives as the company continues to expand its customer service and in-house training.
Continental recently welcomed Cori Baier as equipment order processing specialist, Jessica DesRochers as instructional designer, Joe Rollar as head of technical learning, and Ethan Whitney as accounts receivable/billing specialist.
“The addition of Cori, Jessica, Joe and Ethan strengthens our ability to serve customers and expand training,” says President Mike Floyd. “We’re excited to have them on board and look forward to their impact as we continue to grow.”
Baier brings 10 years of customer care experience to her role as equipment order processing specialist. She processes customer equipment orders, responds to inquiries, provides order tracking, and serves as a liaison between Continental staff and distributors.
DesRochers joins Continental as instructional designer with nearly two decades of experience in curriculum development and digital media. A licensed educator, she oversees development of learning materials within the corporate management system and provides strategic design support for the company’s educational and marketing platforms. She has a bachelor’s degree in education from Brevard (N.C.) College.
As head of technical learning, Rollar leads Continental’s national technician training strategy, including qualification standards and academy development initiatives. He oversees curriculum design, instructor development and assessment strategy, and is responsible for implementing competency validation systems aligned with field performance metrics. He has a bachelor’s degree in business administration and management from the University of North Carolina at Greensboro.
Whitney brings two years of finance experience to his role as accounts receivable/billing specialist. He prepares and distributes invoices for Continental products and services, collaborates with multiple departments, and helps maintain accurate accounts receivable records. Whitney earned a bachelor’s degree in business administration from the University of Wisconsin–Platteville.
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