BROKEN ARROW, Okla. — In response to increased demand for its hardware, software and credit card processing solution, Wash-Dry-Fold POS reports it has added Rebecca Clay to its team as a sales representative.
She’ll be taking calls with laundromat owners inquiring about purchasing a system from the company. To ensure that team members like Clay grasp the challenges that laundromat owners face daily, Wash-Dry-Fold POS follows a unique approach to training. Immediately after her hiring, Clay underwent immersive, hands-on training as a laundromat attendant at Liberty Laundry, where Wash-Dry-Fold POS was originally developed.
By spending time in the trenches and gaining a deep understanding of the daily routines, Clay gained real-world laundromat experience that will enable her to better empathize with the laundromat owners she’ll be serving, according to the company.
“I’ve been folding clothes, using the POS system, and learning the ins and outs of helping self-serve laundromat customers,” Clay says. “The ladies I’ve been working with are amazing.”
She brings a solid banking background to the table, the company says, having skillfully handled sensitive payment information. Her resume also showcases her experience in managing a local business and handling administrative responsibilities at a local university.
The decision to integrate Clay into the team stems from the company’s commitment to delivering simple solutions that laundromat owners actually need, according to Wash-Dry-Fold POS co-founder Ian Gollahon.
“Wash-Dry-Fold POS helps real laundromat owners solve actual everyday problems in their laundromats. That’s why every person on our staff needs experience working in a high-revenue laundromat,” he explains.
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