Howard Scott

H&R Block

Industry Writer, Drycleaning Consultant, and H&R Block Tax Preparer

Howard Scott is a longtime industry writer and drycleaning consultant, and an H&R Block tax preparer specializing in small businesses. He welcomes questions and comments, and can be reached by writing Howard Scott, Dancing Hill, Pembroke, MA 02359.

Proper Procedures for Managing Customer Complaints (Conclusion)

PEMBROKE, Mass. — You have a partially unattended store that has a box for...

Proper Procedures for Managing Customer Complaints (Part 1)

PEMBROKE, Mass. — You have a partially unattended store that has a box for...

Demand Top Employees for Your Coin Laundry (Conclusion)

PEMBROKE, Mass. — The Laundromat industry has typically not had top-...

Demand Top Employees for Your Coin Laundry (Part 1)

PEMBROKE, Mass. — The Laundromat industry has typically not had top-...

Suggestions for an Inexpensive Laundry Makeover (Conclusion)

PEMBROKE, Mass. — A person I know took over a Laundromat and asked me to...

Suggestions for an Inexpensive Laundry Makeover (Part 1)

PEMBROKE, Mass. — A person I know took over a Laundromat and asked me to...

Understanding Taxable Expenses (Conclusion)

PEMBROKE, Mass. — The time to do our taxes is once again upon us. Very few...

Understanding Taxable Expenses (Part 1)

PEMBROKE, Mass. — The time to do our taxes is once again upon us. Very few...

How to Better Involve Your Accountant (Conclusion)

PEMBROKE, Mass. — You bring your books to your accountant at the end of...

How to Better Involve Your Accountant (Part 1)

PEMBROKE, Mass. — You bring your books to your accountant at the end of...

What Will Make a Customer Want to Switch? (Conclusion)

PEMBROKE, Mass. — Did you ever think about the question in the headline?...

What Will Make a Customer Want to Switch? (Part 1)

PEMBROKE, Mass. — Did you ever think about the question in the headline?...

Raise Your Flag and Be a Marketeer

PEMBROKE, Mass. — Marketing is often given short shrift in the self-...

The Bottom Line: Every Customer Matters

PEMBROKE, Mass — A regular (recurring) customer brings in $500 volume a...

A Bahamian Fact-Finding Holiday

PEMBROKE, Mass. — So, what will you do on vacation? The last time I went...

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