RIPON, Wis. — Commercial laundry equipment manufacturer Alliance Laundry Systems reports it has deployed significant resources to correct an issue with its Series 6 tumble dryers.
The company’s dedicated service and support team recently identified that many of the dryers, produced from 2021 through April 14 of this year under Alliance’s Speed Queen, Huebsch and UniMac brands, had loose or improperly torqued bolts.
“First and foremost, we apologize to our customers for this issue,” says CEO Mike Schoeb. “This problem is clearly not representative of the next-level quality you expect from a global leader. Alliance is committed to resolving this problem promptly for our customers.”
Since discovering the issue, the Alliance team quickly crafted an aggressive plan to correct it, the company says. The strategy, which includes inspecting impacted tumble dryers and, if necessary, setting bolts to the proper torque, is being executed in the field.
These efforts are being conducted through its global network of independent distributors and Alliance Distribution, with additional assistance from company field service resources.
Owners of these tumble dryers are asked to contact their local distributor to schedule service.
Additional questions should be directed to [email protected].
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