All Things Facebook (Part 1) LAS VEGAS — Using world’s most popular social media to boost your business profile ...
The Importance of Creating a Brand (Conclusion) FT. LAUDERDALE, Fla. — Offer interaction opportunities to increase customer engagement ...
The Importance of Creating a Brand (Part 1) FT. LAUDERDALE, Fla. — Instrumental in healthy development, progression of any laundry business ...
Making the Best of Bad Reviews CHICAGO — How to use customer complaints in bettering your laundry ...
Marketing Your Laundry in the Digital Age (Conclusion) CHICAGO — ‘Do something, even if it’s one post per week...’ ...
Marketing Your Laundry in the Digital Age (Part 1) CHICAGO — Build customer relationships online to attract brick-and-mortar connections ...
Building a Better Customer Experience (Conclusion) DENVER — Look outside your laundry business for inspiration ...
Building a Better Customer Experience (Part 1) DENVER — What makes coffee at Starbuck’s better than coffee at McDonald’s? ...
Heading to Clean ’17? Have a Plan DENVER — Otherwise, sheer volume of new products, tech to take in can be daunting ...
Financing Made Easy: Partnering with a Manufacturer RIPON, Wis. — Lenders that understand laundry business help speed process, loan decisions ...
Insurance Basics: Navigating Through the Maze of Risk (Conclusion) CHICAGO — Biggest mistakes: Failing to insure to value, not understanding coverage ...
Insurance Basics: Navigating Through the Maze of Risk (Part 2) CHICAGO — Identifying myths, and greatest areas of risk around your laundry ...
Insurance Basics: Navigating Through the Maze of Risk (Part 1) CHICAGO — Understanding your liability and avoiding claims ...
Tax Proposals and Consequences (Part 1) CHICAGO — Trump campaign highlighted several goals of tax reform ...
Improving the Industry Roundtable: Whose Responsibility Is It? CHICAGO — Does store owner have responsibility to industry as whole, or only to his/her business? ...
Improving the Industry Roundtable: Water Conservation and Energy Savings CHICAGO — Keep eye on utilities cost, and understand when it pays to replace equipment ...