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Leading a Purposeful Life

Howard Scott |

PEMBROKE, Mass. — Everything I’ve written over the years has suggested...

Your Coin-Op Attendant as Teacher

Howard Scott |

PEMBROKE, Mass. — You view your attendant as a general factotum,...

Staying Focused During Trying Times

Robert J. Renteria |

CHICAGO — I know that, given today’s economic climate, it is hard to stay...

How Are Your Coin Laundry Sales … and Why?

Howard Scott |

PEMBROKE, Mass. — Are my sales up or down? It’s a question you must ask...

Now Hiring: Keep Those Interview Questions Coming

Howard Scott |

PEMBROKE, Mass. — You need to hire a staffer, but how do you go about the...

Store Traffic: Finding a Better Balance

Howard Scott |

PEMBROKE, Mass. — Sometimes, your store is overly busy. Other times, it...

Know Customers or No Customers?

Howard Scott |

PEMBROKE, Mass. — You’ve heard the expression, “Know your customer.” But...

How to Handle a Tax Audit

Howard Scott |

PEMBROKE, Mass. — You open a letter from the IRS: You are being audited....

Offering Kid-Friendly Environment is Important, Needed Service

Howard Scott |

PEMBROKE, Mass. — Kids come into the Laundromat with their parents. Often...

Ol’ Flyer Can Still Work Its Magic

Howard Scott |

PEMBROKE, Mass. — Want to do something to perk up your business without...

What Will Your Obituary Say About You?

Howard Scott |

PEMBROKE, Mass. — This is not a column from which you are going to learn...

Laundry Financing Can Be Had for Good Investment

Howard Scott |

PEMBROKE, Mass. — Laundromateurs tell me if they only could get their...

Laugh, and the World Will Launder at Your Store

Howard Scott |

PEMBROKE, Mass. — Humor and a coin laundry doesn’t exactly sound like a...

You Have To Be Hungry for Success

Robert J. Renteria |

CHICAGO — To succeed, you have to be willing to do the things today that...

Distributor Relationship Advice

Howard Scott |

PEMBROKE, Mass. — One of the pivotal relationships for your business is...

Family Business Can Mean Trouble

Howard Scott |

PEMBROKE, Mass. — As many of you don’t reside in Massachusetts, I thought...

Rethinking Your Business Plan

Robert J. Renteria |

CHICAGO — Many times we think we have everything figured out, that all is...

Grow Your Laundry One Little Idea at a Time

Howard Scott |

PEMBROKE, Mass. — Just like your business grows one customer at a time,...

Flushing Out the Restroom Issue (Part 2 of 2)

Howard Scott |

PEMBROKE, Mass. — Let’s examine a delicate subject: the bathroom for...

Renegotiate Rent, Cut Costs to Survive

Robert J. Renteria |

CHICAGO — It brings me great pain to witness landlords choking their...

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