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What Will Make a Customer Want to Switch? (Conclusion)

Howard Scott |

PEMBROKE, Mass. — Did you ever think about the question in the headline?...

What Will Make a Customer Want to Switch? (Part 1)

Howard Scott |

PEMBROKE, Mass. — Did you ever think about the question in the headline?...

Raise Your Flag and Be a Marketeer

Howard Scott |

PEMBROKE, Mass. — Marketing is often given short shrift in the self-...

The Bottom Line: Every Customer Matters

Howard Scott |

PEMBROKE, Mass — A regular (recurring) customer brings in $500 volume a...

A Bahamian Fact-Finding Holiday

Howard Scott |

PEMBROKE, Mass. — So, what will you do on vacation? The last time I went...

Is Your Coin Laundry’s Signage Effective?

Howard Scott |

PEMBROKE, Mass. — Signage counts. A driver passing your Laundromat fails...

Parking: Make Your Case for the Space

Howard Scott |

PEMBROKE, Mass. — In my small town, there are six coffee shops. One...

Coin Laundry Employee Development Takes Time, Worth Effort

Howard Scott |

PEMBROKE, Mass. — You hire a new staffer and put her through your training...

Share Coin Laundry Profit Through Employee Bonuses

Howard Scott |

PEMBROKE, Mass. — Most coin laundry owners don’t give Christmas bonuses to...

When the Taxman Comes (Conclusion)

Howard Scott |

PEMBROKE, Mass. — Most “Laundromateurs” wonder if they are paying too much...

When the Taxman Comes (Part 1)

Howard Scott |

PEMBROKE, Mass. — Most “Laundromateurs” wonder if they are paying too much...

Make Owning Chain of Coin Laundries Your Goal

Howard Scott |

PEMBROKE, Mass. — Data shows that 35% of Laundromat operators own multiple...

Coin-Op Owners: Know Your Operating Numbers

Howard Scott |

PEMBROKE, Mass. — Your Laundromat’s operating numbers should be as easy...

Laundromat Development Offers Solid Business Opportunity

Robert J. Renteria |

CHICAGO — Over the past 23 years, I have helped to develop more than 750...

Cautious, Customer-Friendly Collections

Howard Scott |

PEMBROKE, Mass. — I was in a Laundromat one busy Saturday morning when the...

Leading a Purposeful Life

Howard Scott |

PEMBROKE, Mass. — Everything I’ve written over the years has suggested...

Your Coin-Op Attendant as Teacher

Howard Scott |

PEMBROKE, Mass. — You view your attendant as a general factotum,...

Staying Focused During Trying Times

Robert J. Renteria |

CHICAGO — I know that, given today’s economic climate, it is hard to stay...

How Are Your Coin Laundry Sales … and Why?

Howard Scott |

PEMBROKE, Mass. — Are my sales up or down? It’s a question you must ask...

Now Hiring: Keep Those Interview Questions Coming

Howard Scott |

PEMBROKE, Mass. — You need to hire a staffer, but how do you go about the...

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