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The ‘Unlimited’ Potential of Wash/Dry/Fold (Part 1)

Howard Scott | Nov 4, 2015

PEMBROKE, Mass. — Every person could be a wash/dry/fold customer. Not just...

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Should Your Laundry Be Open 24 Hours?

Howard Scott | Sep 3, 2015

PEMBROKE, Mass. — Should the Laundromat be open 24 hours a day? Certainly...

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Is Your Coin Laundry’s Storefront Memorable?

Howard Scott | Aug 4, 2015

PEMBROKE, Mass. — When someone walks by your coin laundry, will they turn...

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If You Don’t Brag About Your Laundry Business, Who Will?

Howard Scott | Jul 7, 2015

PEMBROKE, Mass. — In a slow supermarket line the other day, I began...

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Does Your Coin Laundry’s Name Stand Out? (Conclusion)

Howard Scott | Jun 4, 2015

PEMBROKE, Mass. — Best Laundromat. The Finest Laundry. Super Wash Coin-Op...

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Does Your Coin Laundry’s Name Stand Out? (Part 1)

Howard Scott | Jun 2, 2015

PEMBROKE, Mass. — Best Laundromat. The Finest Laundry. Super Wash Coin-Op...

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Proper Procedures for Managing Customer Complaints (Conclusion)

Howard Scott | May 7, 2015

PEMBROKE, Mass. — You have a partially unattended store that has a box for...

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Proper Procedures for Managing Customer Complaints (Part 1)

Howard Scott | May 5, 2015

PEMBROKE, Mass. — You have a partially unattended store that has a box for...

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Demand Top Employees for Your Coin Laundry (Conclusion)

Howard Scott | Mar 5, 2015

PEMBROKE, Mass. — The Laundromat industry has typically not had top-...

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Demand Top Employees for Your Coin Laundry (Part 1)

Howard Scott | Mar 3, 2015

PEMBROKE, Mass. — The Laundromat industry has typically not had top-...

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Suggestions for an Inexpensive Laundry Makeover (Conclusion)

Howard Scott | Feb 5, 2015

PEMBROKE, Mass. — A person I know took over a Laundromat and asked me to...

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Suggestions for an Inexpensive Laundry Makeover (Part 1)

Howard Scott | Feb 3, 2015

PEMBROKE, Mass. — A person I know took over a Laundromat and asked me to...

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Understanding Taxable Expenses (Conclusion)

Howard Scott | Jan 8, 2015

PEMBROKE, Mass. — The time to do our taxes is once again upon us. Very few...

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Understanding Taxable Expenses (Part 1)

Howard Scott | Jan 6, 2015

PEMBROKE, Mass. — The time to do our taxes is once again upon us. Very few...

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How to Better Involve Your Accountant (Conclusion)

Howard Scott | Dec 4, 2014

PEMBROKE, Mass. — You bring your books to your accountant at the end of...

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How to Better Involve Your Accountant (Part 1)

Howard Scott | Dec 2, 2014

PEMBROKE, Mass. — You bring your books to your accountant at the end of...

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What Will Make a Customer Want to Switch? (Conclusion)

Howard Scott | Nov 6, 2014

PEMBROKE, Mass. — Did you ever think about the question in the headline?...

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What Will Make a Customer Want to Switch? (Part 1)

Howard Scott | Nov 4, 2014

PEMBROKE, Mass. — Did you ever think about the question in the headline?...

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Raise Your Flag and Be a Marketeer

Howard Scott | Aug 5, 2014

PEMBROKE, Mass. — Marketing is often given short shrift in the self-...

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The Bottom Line: Every Customer Matters

Howard Scott | Jul 1, 2014

PEMBROKE, Mass — A regular (recurring) customer brings in $500 volume a...

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