Jay McDonald has more than 32 years of experience in the laundry industry. He’s currently serving as interim national sales manager for Huebsch®. His primary job is to develop and enhance the distribution of the equipment brand’s products in North America. He holds a bachelor’s degree in economics from Ripon (Wis.) College. To learn more about Huebsch, visit www.huebsch.com or call 800-553-5120.
Customer service and experience expert and best-selling author Shep Hyken advises how to de-escalate and work through conflicts with angry or difficult customers.