NORTH KINGSTOWN, R.I. — Springboard, a cloud-based software management platform for laundry owners, is celebrating its first year in business. Since its launch in January 2017, Springboard has licensed its software to more than 60 store owners in 23 states, the company says.
“The feedback and growth we have achieved in our first year is tremendous,” says John MacKrell, founder of Springboard. “There is a growing trend to offer pickup and delivery services as an additional revenue source for Laundromat operators.
“As Laundromat owners, we are best positioned to take advantage of the increasing popularity of outsourcing the home laundry chore,” he adds. “We have the equipment, the employees and the know-how to make this work.”
MacKrell believes that software is just one part of the equation – with superior execution and best-in-class customer service being equally important.
Springboard has no plans to slow down in 2018.
“We made strategic hires in the second half of 2017, which will position us well to provide top-notch service to our licensees going forward,” MacKrell explains. “Our digital marketing and customer service teams are well-positioned to handle additional growth. By supporting our customers with these specific services, it allows owners to focus on providing outstanding laundry service.”
On the technology side, Springboard has incorporated some new software tools that were suggested by existing users, according to MacKrell. In addition, the company says it will roll out a new software update in early spring that will expand its capabilities.