Rob Bodner

EFR

President

Rob Bodner is president of EFR in Park Ridge, N.J. If you have any questions or comments about this column, Bodner can be reached at 201-507-8274 or rob@greatlaundry.com.

Things Are Looking Up

CHICAGO — The recession has hurt many industries. But the self-service...

Be Ready: Have an Exit Strategy

Don’t be a sheep or a cow. If you take anything from this column, remember...

The Chain Concept Just Won’t Fly

Back in 1978, Bernie Marcus and Arthur Blank wanted to revolutionize the...

Hang with the Pack or Go Solo?

This month’s column touches on a somewhat unusual topic — self-service...

The Customer Is Always Right — Sometimes

The customer is always right. We’ve all heard it, and to a large degree it...

Success Involves More Than Demographics

How do you know if you have the “perfect” location? Some entrepreneurs...

Doing Business in Rough Areas Requires an Extensive Checklist

The Wild West. That’s how some self-service laundry owners and...

Asking Yourself the Right Questions Can Simplify the Expansion Process

Opening your first store was loads of fun, and you worked hard to make it...

Marketing Can Boost Profits, but Requires Planning

Before I start, I want to offer a word of caution on marketing for those...

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