Paul Russo

Paul Russo owned and operated multiple Laundromats in New York City for more than 40 years before retiring recently. He’s a regular on the Coin Laundry Association’s online forum, posting under the pseudonym “Paulie B.” He invites comments from AmericanCoinOp.com visitors at MyLaundromat@aol.com.

Paulie B’s Pointers: Promotions That Boost the Bottom Line (Conclusion)

GLENDALE, Ariz. — Promotions can be of the long-term variety or the short-...

Paulie B’s Pointers: Promotions That Boost the Bottom Line (Part 1)

GLENDALE, Ariz. — Promotions can be of the long-term variety or the short-...

Paulie B’s Pointers: Going Toe to Toe with the Challenger (Conclusion)

GLENDALE, Ariz. — If you’ve been in the business for a while, sooner or...

Paulie B’s Pointers: Going Toe to Toe with the Challenger (Part 1)

GLENDALE, Ariz. — If you’ve been in the business for a while, sooner or...

Understanding Why a Customer Chooses a Laundromat (Conclusion)

GLENDALE, Ariz. — A better title may have been, Why Does a Customer Choose...

Understanding Why a Customer Chooses a Laundromat (Part 1)

GLENDALE, Ariz. — A better title might have been, Why Does a Customer...

Paulie B’s Pointers: Dealing with Odors in Your Store (Conclusion)

GLENDALE, Ariz. — Laundromats are for cleaning laundry, therefore a mat...

Paulie B’s Pointers: Dealing with Odors in Your Store (Part 1)

GLENDALE, Ariz. — Laundromats are for cleaning laundry, therefore a mat...

Pointers from Paulie B: Handling Unhappy Customers (Conclusion)

GLENDALE, Ariz. — Customers complain. We’ve all been there—many times—and...

Pointers from Paulie B: Handling Unhappy Customers (Part 1)

GLENDALE, Ariz. — Customers complain. We’ve all been there—many times—and...

Pointers from Paulie B: The Importance of Routine Maintenance (Conclusion)

GLENDALE, Ariz. — Do you cringe at the sight of “Out of Order” signs...

Pointers from Paulie B: The Importance of Routine Maintenance (Part 1)

GLENDALE, Ariz. — Do you cringe at the sight of “Out of Order” signs...

Pointers from Paulie B: How to Deal with Loiterers (Conclusion)

GLENDALE, Ariz. — Many of us have experienced loitering by the homeless or...

Pointers from Paulie B: How to Deal with Loiterers (Part 1)

GLENDALE, Ariz. — Many of us have experienced loitering by the homeless or...

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