Mark Benson Mark Benson, manager of the World's Largest Laundromat in Berwyn, Ill., would like to hear any comments you have about the column, as well as any tales you have about the people who patronize your store. Recent Articles by This Author Reorganizing with a Fresh Perspective ... Celebrating Holidays at the Store Brings Joy, Customer Retention ... The Economy Affects Your Customers More Than Your Store ... A Note to Newcomers ... Five Things to do for Summer ... Make Slow Days Special ... Careful Planning Can Help Prevent Problems ... Your Captive Audience ... Let Them Know Who's the Boss ... Five More Ways to Improve Your Laundry ... Let´s Make it a Better ’08 (Part I) ... A Clear and Present Stranger ... Keeping Them Happy ... Marketing can be Simple Stuff ... Scrambling Time ... Being Part of a Team ... What a Week ... Folding Table Justice ... Back in the Game ...