Mark Benson

World's Largest Laundromat

Manager

Mark Benson, manager of the World's Largest Laundromat in Berwyn, Ill., would like to hear any comments you have about the column, as well as any tales you have about the people who patronize your store.

Reorganizing with a Fresh Perspective

When you own or operate a small business, it can become an obsession. The...

Celebrating Holidays at the Store Brings Joy, Customer Retention

It’s that time again. The holidays are right around the corner. I’m having...

The Economy Affects Your Customers More Than Your Store

The nation’s tough financial times are a big topic in my Laundromat....

A Note to Newcomers

CHICAGO — So you’re new to the business. Welcome. Jump on in, the water’s...

Five Things to do for Summer

CHICAGO — We’ve just endured a terrible winter in the Chicago area. The...

Make Slow Days Special

CHICAGO — Why would anyone want to spend their Wednesday night, especially...

Careful Planning Can Help Prevent Problems

CHICAGO — Sitting four blocks from the Laundromat in a bathroom stall of a...

Your Captive Audience

CHICAGO — Long before my father, Tom, got into the Laundromat business, he...

Let Them Know Who's the Boss

CHICAGO — As a small-business owner or manager, you take on hundreds of...

Five More Ways to Improve Your Laundry

CHICAGO — Believe it or not, the new year has arrived. How do you plan to...

Let´s Make it a Better ’08 (Part I)

CHICAGO — Believe it or not, the last days of the fourth quarter are...

A Clear and Present Stranger

CHICAGO — You flip a switch and the lights go on. I don’t need to know how...

Keeping Them Happy

CHICAGO — In Chicago politics, there is a lot of vacancy in the gray area...

Marketing can be Simple Stuff

CHICAGO — Here’s the pitch: “I have the perfect product for you. You’re...

Scrambling Time

CHICAGO — I got in Friday morning by 6 a.m. My primary purpose was to deal...

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