HAYWARD, Calif. — Commercial laundry equipment distributor Western State Design (WSD) has enhanced its Parts Store and online ordering system, the company reports. The updated system, designed for coin-op and commercial laundry customers, features “fast and easy search and ordering of more 100,000 genuine OEM parts” anytime.
Customers have the flexibility to easily search for parts by various criteria, including the part name, part number, laundry equipment model number or manufacturer. For certain manufacturers, a customer can reference online parts manuals, photos and schematics to determine which part is needed if they’re unsure.
WSD says its enhanced online Parts Store offers other distinct advantages to busy store owners, such as quick access to order and shipping status, tracking numbers, invoices and statements, as well as the ability to pay invoices online by check or credit card. The distributor says its ability to ship products the same day the customer orders them is key.
Customers in California have the added convenience of two showrooms (Bay Area and Los Angeles) staffed by parts professionals and offering “will call” part pickup.
“When a machine breaks, we know how important it is for our customers to find the right part, repair it and get it back into service as quickly as possible,” says Lorne Lyle, WSD’s parts manager. “We’ve designed and enhanced our online Parts Ordering System, making the process of ordering parts really user-friendly.”
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