Survey: Majority of Store Owners Think They’re Pretty Handy at Maintenance

Bruce Beggs |

CHICAGO — The vast majority of coin laundry owners who responded to this month’s Wire survey believe they’re pretty handy at doing their own maintenance.

Equal shares of 44% rate their maintenance skills as “better than most owners” or “no better or worse that other owners.” Only 8% rate their skills as “not as good as most owners,” and the remaining 4% don’t do any maintenance work.

As far as customer service, 52% say they get along great with their customers. Twenty-eight percent rate their customer service skills as no better or worse than other owners, and 16% rate their skills as better than most owners.

How are you at crunching numbers, or making daily decisions? From the Wiresurvey, 52% rate their basic management skills as better than most owners, and 32% rate themselves as no better or worse than other owners. “Outstanding” is how 16% rate their skills. No one who took the survey believes their basic management skills aren’t as good as most owners.

What’s your greatest strength related to your coin laundry? For 36% of respondents, it’s their maintenance skills. Twenty-eight percent say it’s customer service. Management is the greatest strength of 20%. Small percentages say it’s marketing (8%) or delegating (4%). The remaining 4% aren’t sure what their greatest strength is.

While the Wiresurvey presents a snapshot of readers’ viewpoints at a particular moment, it should not be considered scientific.

Subscribers to Wiree-mails—distributed twice weekly—are invited to take the industry survey anonymously online each month. All self-service laundry owners and operators are encouraged to participate, as a greater number of responses will help to better define operator opinions and industry trends.

To sign up for the Wire, click the “Subscriptions” button at the top right-hand corner of this page and follow the instructions.

About the author

Bruce Beggs

American Trade Magazines LLC

Editorial Director, American Trade Magazines LLC

Bruce Beggs is editorial director of American Trade Magazines LLC, including American Coin-Op, American Drycleaner and American Laundry News. He was the editor of American Laundry News from November 1999 to May 2011. Beggs has worked as a newspaper reporter/editor and magazine editor since graduating from Kansas State University in 1986 with a bachelor’s degree in journalism and mass communications. He and his wife, Sandy, have two children.


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