FORT LAUDERDALE, Fla. — Officials with equipment distributor Laundry Owners Warehouse have deemed the company’s first-ever service school a success, saying attendance at the Groundhog Day event exceeded their “wildest expectations.”
The event drew 79 attendees, including store operators, service professionals and prospective owners, to learn step-by-step service procedures and routine preventative maintenance from Dexter Laundry factory representatives who conducted seminars on the manufacturer’s new vended C-Series washer and Express dryer lines.
“We had a lot to prove, being the newest member of the Dexter family,” says Joshua Prager, Laundry Owners Warehouse owner. “The fantastic customer response is a major step towards proving our worth.”
Twenty-year veteran Brad Millard, a Dexter factory technician, conducted the service school featuring a series of seminars.
“Every school brings its own nuances,” Millard says. “What surprised me about this school was that the attendees included some veterans of the coin laundry business, a few of whom we have worked with in the past. Yet, despite their experience, they were eager to learn, and we hope we taught them something useful.”
The idea behind the seminar was to share useful information regarding Dexter’s line of products and how they can benefit coin laundries, with special emphasis on the C-Series washers and dryers. Additionally, participants received tips for using and handling older Dexter machine models, including how to troubleshoot problems. The school concluded with a Q-and-A session.
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