PORTLAND — PayRange Inc., maker of an in-app payment system for unattended retail, has launched a program to lend support to existing app users at apartments, dorms and other locations as they navigate through the COVID-19 virus outbreak.
The program will allow loyal consumers to use washers and dryers even if their card is declined due to insufficient funds, allowing the user to repay at a later date. The same program also works at vending machines on the PayRange network.
Recent studies show about 70% of mobile payment usage in laundry is linked to a debit card, as opposed to a credit card, according to PayRange. The coronavirus pandemic is placing added financial stress on this population, keeping people from their jobs, and thus creating a greater likelihood of running into the problem of insufficient funds.
With added fears about illness and anxiety about continued employment, people are facing unprecedented levels of stress right now.
“Imagine how frustrating it would be to take a basket of clothes to the common area laundry room, only to have your card declined. In these trying times, we want to save people from yet another inconvenience,” says Paresh Patel, founder and CEO of PayRange. “By creating this feature in the PayRange app, we’re letting our loyal customer base know we understand their struggles and support them, especially during this public health crisis.”
The system is available across the entire PayRange network, the company says. PayRange will be covering the program cost at its own expense; the machine merchants will be paid in full at the time of the transaction.