BURNSVILLE, N.C. — In 2019, Mountain Electronics is celebrating its 20th year of repairing electronic circuit boards for the commercial laundry industry. Throughout its history, certain things about the company have remained fundamental: it’s maintained a three-tiered approach to business practices, focusing on quality repairs, excellent customer service, and environmental sustainability.
“We have become the industry leader in circuit board repair by always staying ahead of the curve in terms of research and development,” says co-owner and CFO Whitney Brasington. “Our technicians attend local service school seminars and the Clean Show to keep abreast of the technology in the newest machines. By the time they start receiving these new circuit boards in for repair, they already have an understanding of the boards and the machines.”
The company also hosts solder training courses at its facility every few years so that technicians have a complete understanding and up-to-date training in soldering.
“Mountain Electronics has built a loyal customer base through its conscientious attention to our customers’ needs, as well as offering repairs and refurbished boards at competitive prices,” Brasington says.
Environmental sustainability has been a company focus from the very beginning. Repairing circuit boards not only helps businesses to get the most from their investment, but it also helps lessen the resources needed to replace the boards and the machines they run.
“Additional sustainable practices we employ are reusing clean packing materials without compromising shipping integrity, and recycling as much of our waste as possible,” Brasington says. “When using new packaging materials, we choose to use biodegradable cornstarch packing peanuts as well as an innovative recycled paper wrapping for the repaired control boards.”
Whenever a control board is unrepairable and the customer does not want it back, Mountain Electronics harvests any remaining usable parts from the board and recycles the rest.
The company has also been generating at least half the electricity it uses through a 15kW solar array installed a few years ago.
Mountain Electronics renovated and moved into a 10,000-square-foot facility last fall, which is a far cry from the spare bedroom where the business started in 1999. Some of the renovations include a high-efficiency fume extraction system and LED light panels along with natural lighting provided by skylights.