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Mac-Gray’s LaundryView Awarded Patent for Equipment Diagnostic Service Feature

Jason Hicks |

WALTHAM, Mass. — Mac-Gray Corp.’s LaundryView monitoring system was granted a patent for technology that enables the system to provide diagnostic information on all connected washers and dryers. This feature allows LaundryView to detect unreported problems and issue a service call directly to a technician.“LaundryView leads all other laundry-monitoring systems on the market today, and we believe it is important to protect our intellectual property,” says Phil Emma, Mac-Gray’s executive vice president of operations. “The in-house development of LaundryView reflects our R&D capabilities, as well as a deep understanding of laundry customers’ needs. Working with our college and university partners at some of the more than 500 campuses we serve, we identified a need to address situations where service was required, but had not yet been reported by students. LaundryView fully addresses that challenge by getting equipment problems solved quickly.”The LaundryView system connects laundry machines to the Internet and allows students to check the availability of washers and dryers from a computer or cellular device. It also allows students to use its Text Me Alerts feature to receive text messages when their laundry is done without preregistration or a profile that links notification to payment information. 

About the author

Jason Hicks

American Drycleaner

Jason Hicks was assistant editor for American Trade Magazines, which publishes American Coin-Op, American Drycleaner and American Laundry News, for more than nine years, and web editor for three years.

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