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Laundrylux Upgrades Communications Systems

Makes investment to support Customer Care, business growth in North America

INWOOD, N.Y. — Laundrylux recently completed a major upgrade to its communications systems to support Customer Care and business growth in North America, the distributor of Wascomat and Electrolux laundry equipment reports.

The new system is designed to enhance the customer experience with advanced technology and cutting-edge software capabilities. Laundrylux has partnered with telecommunications provider LightPath to provide dedicated fiber-optic voice and data circuits to a new ShoreTel voice system that is integrated with Laundrylux’s Epicor ERP (Enterprise Resource Planning) software.

“This investment will benefit our customers and distributors across North America,” according to Jessica Orenstein, Customer Care director at Laundrylux. “We are now better able to manage call flows, call center queues, external assignments, and much more with seamless integration to cell phones, iPads, and our corporate Epicor software which runs the day-to-day business. Our customers will gradually notice the increased responsiveness and accuracy as we bring many features online.”

ShoreTel vendor BrightStack designed the system with Laundrylux’s IT team, which is headed by Director Phillip Beissner.

“We believe an advanced unified communications platform is one of the most critical aspects to providing best-in-class service,” Beissner says. “We know the new ShoreTel system will have a positive impact in terms of call clarity, faster response times, and a better overall customer experience.”

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Have a question or comment? E-mail our editor Bruce Beggs at [email protected].