BOYNTON BEACH, Fla. — As contactless methods of payment continue to gain traction worldwide, the CleanPay Mobile app for laundry from KioSoft has experienced dramatic growth, surpassing 3 million users, the company says.
The pandemic has accelerated the transition to mobile payment and the adoption of cash alternatives, particularly in the wake of coin shortages. KioSoft says laundromat customers and residential laundry users are gravitating to its iOS and Android app, growing the user base from 1 million to 3 million within one year.
KioSoft says that in 2017, it recognized how reliant today’s consumers were becoming on their mobile phones for completing day-to-day tasks and realized there was a “gap in the laundry market.” It strategically developed CleanPay Mobile to offer the option for payment via app while in the laundromat or the laundry room.
The app offers “heightened levels of functionality and convenience” by allowing users to add funds, view machine availability, start machines, receive real-time cycle notifications, and request refunds; users even have the option to share their account with family members or roommates.
Meanwhile, benefits for the laundry operator can include greater revenue (laundry users not limited by cash may run more cycles, according to KioSoft), owning customer data, access to cloud-based reporting/management, and the opportunity to brand the app.
Beyond the app, KioSoft also offers additional technology and support for flexible payment options.
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