RIPON, Wis. — Commercial laundry equipment manufacturer Huebsch® has named Aaron and Andrea Milam, owners of The Laundry Room in Pasadena, Calif., the latest recipients of its Store Owner of the Quarter award.
“The Milams demonstrate exceptional dedication to providing customers with the best laundry experience possible,” says Kathryn Rowen, Huebsch North American sales manager. “Their ongoing commitment to customer service, as well as their innovative ideas and passion for continuously enhancing the aesthetics and technology in their store, have made them a great partner. We look forward to growing this partnership in the future and watching their business continue to succeed.”
The Milams first realized the potential investment opportunity a Laundromat business could provide when they installed coin-operated laundry machines in their rental properties. After seeing the revenue stream it provided, in addition to increasing renter satisfaction, they decided to start looking into opening a Laundromat. After years of searching for the right property, the couple purchased an existing store that was close to home, but in need of some remodeling.
A year after purchasing and remodeled the Laundromat, the couple decided to replace the outdated equipment. After speaking with different distributors, the Milams chose to work with Southern California-based ACE Commercial Laundry Equipment because of Sales Manager Andy Wray and Senior Sales Associate Rudy Munoz.
Wray and Munoz assisted the Milams to select the best equipment mix, then continued to support them after the sale. The Milams used Huebsch Financial to help finance their new equipment.
“It was important for us to find the right partners for our Laundromat business,” says Aaron Milam. “Our goal was to differentiate our store from others, and ACE was able to deliver the most efficient equipment and the best aesthetics while working within our replacement budget.”
The couple also offers a “fluff and fold” wash-dry-fold service for local residents and businesses that has texting capabilities to notify customers when their orders are complete.
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