EAST GREENWICH, R.I. — Tech-enabled laundry pickup and delivery service HappyNest has named Alexandria Messom as its Customer Success manager. She comes to the company from custom sports apparel provider SquadLocker, where she was team lead for customer onboarding.
HappyNest has been bolstering its customer success team of late, hiring Director of Customer Experience Kyle Ricci in January.
“Our customers’ happiness is of utmost importance as they trust HappyNest with the care of their personal laundry and rely on us to get it done accurately and quickly,” says Ricci. “As part of our focused efforts to provide the best customer service in the industry, we are thrilled to welcome Alexandria who is a seasoned customer service professional with years of experience implementing strategy, improving processes, and managing staff.”
Prior to SquadLocker, Messom’s experience came during a three-year stint as senior customer service representative at online print and design company Moo, and in member services for National DCP, the $2 billion purchasing cooperative serving Dunkin’ Donuts franchisees.
“HappyNest pickup and delivery laundry service is expanding quickly throughout the U.S. so this is an exciting time to be joining the company,” Messom says. “I look forward to supporting customers using our services as well as helping our valuable and growing list of laundromat partners to succeed.”
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