ADDISON, Ill. — Card Concepts Inc. (CCI), an innovator of automated payment systems, has welcomed three new Level 1 support technicians to its support team, the company reports. Warren Barnhart, Tyler Heller and Brett Norrell are the latest additions at CCI.
The new support techs provide full technical support for all CCI product hardware and software for store owners and authorized distributors during business hours Monday through Saturday, CCI says, and after-hours emergency support is also available under certain conditions.
Barnhart served as a military police officer with the U.S. Air Force for four years and has held several IT positions during his career. CCI says he brings an “uplifting, positive outlook to everything he does.”
Heller brings three years of professional IT experience to his new role. It isn’t common for all product hardware and software to be researched, developed, manufactured and supported in one place, CCI says, and Heller is excited to see the entire product lifecycle in close proximity.
Norrell attended technical college in Florida and received his CCENT (Cisco Certified Entry Networking Technician) certification. Since then, he has continued his education and received his CCNA (Cisco Certified Network Associate) certification.
“We have always been known for having the best support team in the industry (and) this investment into our support department proves the continued commitment to our customers,” says CCI President Steve Marcionetti. “We welcome Tyler, Warren and Brett to the team and look forward to the positive impact they will make here at CCI.”