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Alliance Laundry’s Customer Service Program Earns Honor

RIPON, Wis. — Commercial laundry equipment manufacturer Alliance Laundry Systems recently earned a Silver Stevie® Award in the ninth annual Stevie Awards for Sales & Customer Service, the company reports.

Alliance was recognized for the recent achievements of its customer service program, Customer One, receiving silver accolades in the “Customer Service Department of the Year — all other industries” category. It was one of 12 international companies nominated.

The company says it submitted an essay outlining key achievements of its Customer One team, which services a global network of more than 800 equipment distributors, dealers and laundry service providers.

The department includes more than 100 global employees and is comprised of order services, technical service, training and business development.

“On behalf of the entire team, it’s exciting to be recognized for the world-class resources and services we provide our customers,” says Scott Chiavetta, vice president of Customer One and chief information officer at Alliance.

“As Alliance continues to grow, we embrace the opportunity to support even more customers, while providing each of them with the tools they need to succeed in the laundry industry.”

An upgraded customer portal, coupled with an updated online training program, a new in-depth lead qualification program and a new outbound lead generation program were among the group’s accomplishments in the past year and a half, according to Chiavetta.

“The functions of the department are diverse, yet the end-goal of each initiative is the same: provide customers with second-to-none business growth opportunities and superior service,” he says.

More than 1,900 nominations from organizations of all sizes and from various industries were evaluated in this year’s competition, Alliance says. Awards were presented at a Feb. 27 gala banquet in Las Vegas.

“Entries to the Stevie Awards for Sales & Customer Service have more than doubled over the past three years,” says Michael Gallagher, president and founder of the Stevie Awards. “This year’s Stevie Award winners are the highest rated in the history of the awards, and we congratulate all of the winners on their commitment to excellence and innovation.”

alliance silver stevie award logos web

Have a question or comment? E-mail our editor Bruce Beggs at [email protected].