CHARLOTTE, N.C. — A combination of special people and advanced technology enables Barry Monroe to successfully run Wash World laundry in Charlotte, N.C., 90 miles from his Columbia, S.C., home.
The people include laundry manager Gabriela (Gaby) Gonzalez, originally from Peru. Some 70% of Wash World’s customers are Hispanic, Monroe estimates, and Gonzalez communicates extremely well with them. “She’s very resourceful. She puts out any fire that comes up,” he says.