Episode Archive

Episode: 42

April 20, 2022

Making the Most of Attending a Trade Show

Greg Jira, show director for The Clean Show, owned by Messe Frankfurt, suggests how you can gain the greatest benefit from attending any industry trade show, and previews Clean 2022 coming up in July in Atlanta.

Episode: 41

February 23, 2022

Taking Advantage of Seasonal Business Shifts

Different times of year can bring new service opportunities, so long as a vended laundry is willing to change with the seasons. Multi-store owner Omer Khan explains.

Episode: 40

December 29, 2021

Demographics & More: Making Sense of the Numbers

Eric Meyers, general manager of the North America laundromat/on-premises laundry segment for Alliance Laundry Systems, defines the term and explains its importance to laundry success.

Episode: 39

October 27, 2021

Dealing with Difficult Customers

Customer service and experience expert and best-selling author Shep Hyken advises how to de-escalate and work through conflicts with angry or difficult customers.

Episode: 38

August 25, 2021

Fostering Teamwork in the Laundry

In a tight labor market, creating an environment that supports staff who work well together has never been more critical. Atlanta multi-store owner Yvette Morton Williams discusses her approach to fostering teamwork.

Episode: 37

June 30, 2021

Pricing Strategies

Russ Arbuckle, president of distributor Wholesale Commercial Laundry Equipment S.E., talks pinpointing the factors that may signal when it’s time to raise a laundry’s vend prices.

Episode: 36

April 28, 2021

Coming Back from a Crisis

When circumstances beyond your control have your laundry business down, how do you bring it back? Helio Fred Garcia, president of crisis management firm Logos Consulting Group, takes you through the initial response, changing your approach depending on event, the importance of communication, and much more.

Episode: 35

February 24, 2021

Getting into Laundry Pickup and Delivery

What's involved in starting a pickup and delivery service? It can be as simple as having a phone number and vehicle, says Matt Simmons of Super Suds Laundromat, Long Beach, Calif., but it can also be much more. He talks resources, operational impact and keys to success.

Episode: 34

December 30, 2020

Making the Best of Bad Reviews

Dennis Diaz, president of digital marketing and technology firm Spynr, offers some tips for responding appropriately and promptly to online negativity from your laundry customers.

Episode: 33

November 25, 2020

Round-the-Clock Management

Sharon Sager, owner of the Sierra Madre (Calif.) Laundry, describes her store's 24/7 operation and talks about what's needed to see that self-service laundries are running smoothly any time of the day.

Episode: 32

October 28, 2020

Freshen Things Up

With a little creative thought, laundry owners can utilize some inexpensive ways to improve their store and attract new customers. Brad Steinberg, co-president of distributor PWS - The Laundry Company, looks at the possibilities.

Episode: 31

September 30, 2020

Commercial Account Strategies

Joel Jorgensen, vice president of sales for Continental Girbau Inc., offers advice to Laundromat owners looking to build and grow a commercial customer base.

Episode: 30

August 26, 2020

Building New vs. Rehabbing

Carl Graham, VP of sales for distributor Scott Equipment, compares and contrasts the two approaches to store creation.

Episode: 29

July 29, 2020

Insurance Basics

Steven Wright, vice president of business development for Irving Weber Associates, discusses dealing with common and not-so-common Laundromat risks and liabilities, including COVID-19.

Episode: 28

June 24, 2020

Diving into Diversification

Brendan Ristaino, sales manager for distributor Yankee Equipment, examines revenue-producing extra-profit centers that best complement a vended laundry business.

Episode: 27

May 27, 2020

Slow-Day Turnaround

Adjunct professor of business studies and laundry owner Cathy Neilley talks tactics to try to pick up business on a store’s “slow” days.

Episode: 26

April 29, 2020

Evaluating Stores for Sale

Contemplating buying a store for sale? In this episode, Tod Sorensen of Girbau North America and Continental Girbau West breaks down the criteria you can use to decide if acquiring a certain existing laundry would be a good investment.

Episode: 25

March 25, 2020

Answering the Competition

Cincinnati multi-store owner Dave Menz discusses how to respond when a new competitor enters the local market.

Episode: 24

February 26, 2020

Replacement Parts

What should every self-service laundry keep on hand in the event a piece of equipment goes down? Greg Reese of CLEC Distribution talks hoses, valves, igniters and more in this episode.

Episode: 23

January 29, 2020

Building Customer Loyalty

Promotions and incentives are often used to draw customers to a laundry. Matt Miller, president of equipment distributor Coin-O-Matic, envisions a more comprehensive loyalty-building approach.

Episode: 22

December 18, 2019

Attended vs. Unattended

There’s no magic formula when it comes to choosing a coin laundry’s operational model but certain factors can affect the call. Mike Enz from Dexter distributor Laundry One compares and contrasts the two.

Episode: 21

November 27, 2019

Having a Disaster Recovery Plan

With a disaster recovery plan in place, a laundry can be ready to cope with fire, severe weather or other incident and return to operation as quickly as possible. Robert “Bo” Steiner, district director at the U.S. Small Business Administration, talks planning strategy and execution.

Episode: 20

October 30, 2019

Maximizing Your Coin Laundry’s Value

When it comes to boosting a store’s value, certain factors have stood the test of time. Industry veteran John Vassiliades, who’s brokered the sales of over 1,000 coin laundries, explains.

Episode: 19

September 25, 2019

Staffing Your Laundromat

Michael Finkelstein, whose Associated Services Corp. operates a large chain of laundries in the Southeast, discusses techniques for hiring and keeping good laundry attendants.

Episode: 18

August 28, 2019

Successfully Marketing Your Coin Laundry on a Budget

Dennis Diaz, president of digital marketing firm Spynr, talks effectively promoting your laundry business using social media and some old-school basics.

Episode: 17

July 31, 2019

Perfecting Your Equipment Mix

Joel Jorgensen, vice president of sales for Continental Girbau Inc., weighs equipment mix and discusses getting it just right so your store can reap the maximum revenue per square foot.

Episode: 16

June 26, 2019

Managing Multiple Coin Laundries

Multi-store owner Luke Williford of The Wash House Inc. discusses best practices for making the jump to Store No. 2 and beyond.

Episode: 15

May 29, 2019

Drop-Off Service Do’s and Don’ts

Fluff-and-fold can be a profitable service addition if handled properly. Consultant/trainer Beverly Kay Blank shares her drop-off do’s and don’ts in this episode.

Episode: 14

April 24, 2019

The Man Behind the Clean Show

Retiring show manager John Riddle talks Clean history and reminisces about his long career, including his time in pro baseball, stadium management, rodeo production, and more.

Episode: 13

March 27, 2019

Making the Most of Vended Laundry Technology

Scott Chiavetta, chief information officer for Alliance Laundry Systems, examines leveraging equipment and data-gathering systems to boost store operations and build customer relationships.

Episode: 12

February 27, 2019

Laundromat Dryer Care and Maintenance

Maintaining your store’s dryers properly helps prevent service issues, controls utilities cost, and lowers fire risk. ADC’s Joe Carrita, representing Whirlpool Corporation Commercial Laundry, outlines best practices in this episode.

Episode: 11

January 30, 2019

Can’t-Miss Site Selection Strategies

Bryan Maxwell, from distributor Western State Design, surveys the landscape and talks factors to consider when choosing the ideal location for your Laundromat.

Episode: 10

December 26, 2018

Getting a Fresh Start: Out with the Old, In with the New (Year)

Columnist and retired NYC Laundromat owner Paul Russo talks year-end/new-year tasks and deciding what it will take to have a successful 2019.

Episode: 9

November 28, 2018

Things You Thought You Knew About Laundry Design … But Really Didn’t, with Karl Hinrichs

Longtime distributor and multi-store owner Karl Hinrichs takes a common-sense approach to washer/dryer placement and customer workflow.

Episode: 8

October 31, 2018

Finding and Keeping Good Laundromat Employees, with Brian Brunckhorst

San Francisco Bay Area multi-store owner Brian Brunckhorst shares tips for hiring and training attendants, enabling them—and you—for success.

Episode: 7

September 26, 2018

Textile Care Times Three

Host Bruce Beggs compares textile care industry tales and trends with fellow editors Tim Burke of American Drycleaner and Matt Poe of American Laundry News.

Episode: 6

August 29, 2018

Let’s Get to Know: Multi-Store Owner, Author and Podcaster Ken Barrett

Multi-store owner Ken Barrett talks about being industry-inquisitive and sharing what he’s learned through writing, podcasting and YouTube.

Episode: 5

July 25, 2018

What 40 Years in Business Teaches You, with Paul Russo

Retired NYC store owner Paul Russo shares lessons learned from four decades in business and previews his new “Pointers from Paulie B” column for the magazine.

Episode: 4

June 27, 2018

Goin’ with Cohen: Meet the Man Behind the Wheel

Get to know Laurance Cohen, author of the popular American Coin-Op column who got his start in self-service laundry at age 8.

Episode: 3

May 30, 2018

When There is History There

A building’s historic makeup led Christy Davis to focus on preservation while also creating the Wash-O-Rama Laundromat for her small Kansas community.

Episode: 2

March 27, 2018

Breaking Down the Tax Cuts and Jobs Act for Vended Laundries

Veteran business writer Mark E. Battersby discusses the new tax reform and how coin-ops might benefit.

Episode: 1

January 31, 2018

Laundry Sales Tax: Is Your State Next?

Paul Hansen, Chicago store owner and Illinois Coin Laundry Association president, discusses efforts to keep Laundromats sales tax-exempt nationwide.