Tod Sorensen

Girbau North America; Continental Girbau West

Regional Sales Manager; Vice President

Retooling for Flexibility, Performance and Customer Convenience

OSHKOSH, Wis. — When your washers and dryers are aged-out or inefficient,...

Why Having Large-Capacity Washers is Essential

OSHKOSH, Wis. — As a vended laundry owner, you’ve got to have more than...

Three Ways to Set Your Laundry Apart

OSHKOSH, Wis. — Not all laundry improvements need be complicated or...

Boost Efficiency, Profits with ‘Makes Sense’ Programming (Conclusion)

OSHKOSH, Wis. — Most laundry owners don’t look extensively into washer...

Boost Efficiency, Profits with ‘Makes Sense’ Programming (Part 1)

OSHKOSH, Wis. — Most laundry owners don’t look extensively into washer...

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Customer service and experience expert and best-selling author Shep Hyken advises how to de-escalate and work through conflicts with angry or difficult customers.

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