Howard Scott

Store Traffic: Finding a Better Balance

Howard Scott |

PEMBROKE, Mass. — Sometimes, your store is overly busy. Other times, it...

Know Customers or No Customers?

Howard Scott |

PEMBROKE, Mass. — You’ve heard the expression, “Know your customer.” But...

How to Handle a Tax Audit

Howard Scott |

PEMBROKE, Mass. — You open a letter from the IRS: You are being audited....

Offering Kid-Friendly Environment is Important, Needed Service

Howard Scott |

PEMBROKE, Mass. — Kids come into the Laundromat with their parents. Often...

Ol’ Flyer Can Still Work Its Magic

Howard Scott |

PEMBROKE, Mass. — Want to do something to perk up your business without...

What Will Your Obituary Say About You?

Howard Scott |

PEMBROKE, Mass. — This is not a column from which you are going to learn...

Laundry Financing Can Be Had for Good Investment

Howard Scott |

PEMBROKE, Mass. — Laundromateurs tell me if they only could get their...

Laugh, and the World Will Launder at Your Store

Howard Scott |

PEMBROKE, Mass. — Humor and a coin laundry doesn’t exactly sound like a...

Distributor Relationship Advice

Howard Scott |

PEMBROKE, Mass. — One of the pivotal relationships for your business is...

Family Business Can Mean Trouble

Howard Scott |

PEMBROKE, Mass. — As many of you don’t reside in Massachusetts, I thought...

Grow Your Laundry One Little Idea at a Time

Howard Scott |

PEMBROKE, Mass. — Just like your business grows one customer at a time,...

Flushing Out the Restroom Issue (Part 2 of 2)

Howard Scott |

PEMBROKE, Mass. — Let’s examine a delicate subject: the bathroom for...

Flushing Out the Restroom Issue (Part 1 of 2)

Howard Scott |

PEMBROKE, Mass. — Let’s examine a delicate subject: the bathroom for...

Make This Tax Season Work for Your Benefit

Howard Scott |

PEMBROKE, Mass. — Tax time is here again. You know the drill. You...

In Tough Times, The Tough Get Going

Howard Scott |

PEMBROKE, Mass. — At almost every Laundromat I stop at these days, I...

Resolving Conflicts

Howard Scott |

PEMBROKE, Mass. — I recently spent time at a Laundromat and observed...

Creating a Visual Identity

Howard Scott |

PEMBROKE, Mass. — “Why should I spend money on an identity when I spell...

Building from the Ground Up?

Howard Scott |

CHICAGO — An American Coin-Op columnist recently suggested that buying...

Motivating Employees

Howard Scott |

CHICAGO — You might have one or two employees. They’re not highly paid....

On Second Thought

Howard Scott |

CHICAGO — I recently received an interesting e-mail from a Laundromat...

Embrace Your Customer Base

Howard Scott |

CHICAGO — I recently visited a Laundromat in southern Florida, and noticed...

Update and Improve Profits

Howard Scott |

To update or not? You have purchased an existing Laundromat, and it’s in...

It's Time To Demand Enthusiasm

Howard Scott |

CHICAGO — For my money, Enterprise Rent-A-Car is the No. 1 company in...

Being a Problem-Solver

Howard Scott |

It’s endless. Customers leaving litter on the folding tables. Children...

The Art of People Management

Howard Scott |

It’s tough to talk about people management, because everyone has their own...

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