Howard Scott

WashClub’s Business Model: One App, No Waiting (Conclusion)

Howard Scott |

PEMBROKE, Mass. — The industry model is that you set up a Laundromat and...

WashClub’s Business Model: One App, No Waiting (Part 1)

Howard Scott |

PEMBROKE, Mass. — The industry model is that you set up a Laundromat and...

The ‘Unlimited’ Potential of Wash/Dry/Fold (Conclusion)

Howard Scott |

PEMBROKE, Mass. — Every person could be a wash/dry/fold customer. Not just...

The ‘Unlimited’ Potential of Wash/Dry/Fold (Part 1)

Howard Scott |

PEMBROKE, Mass. — Every person could be a wash/dry/fold customer. Not just...

Should Your Laundry Be Open 24 Hours?

Howard Scott |

PEMBROKE, Mass. — Should the Laundromat be open 24 hours a day? Certainly...

Is Your Coin Laundry’s Storefront Memorable?

Howard Scott |

PEMBROKE, Mass. — When someone walks by your coin laundry, will they turn...

If You Don’t Brag About Your Laundry Business, Who Will?

Howard Scott |

PEMBROKE, Mass. — In a slow supermarket line the other day, I began...

Does Your Coin Laundry’s Name Stand Out? (Conclusion)

Howard Scott |

PEMBROKE, Mass. — Best Laundromat. The Finest Laundry. Super Wash Coin-Op...

Does Your Coin Laundry’s Name Stand Out? (Part 1)

Howard Scott |

PEMBROKE, Mass. — Best Laundromat. The Finest Laundry. Super Wash Coin-Op...

Proper Procedures for Managing Customer Complaints (Conclusion)

Howard Scott |

PEMBROKE, Mass. — You have a partially unattended store that has a box for...

Proper Procedures for Managing Customer Complaints (Part 1)

Howard Scott |

PEMBROKE, Mass. — You have a partially unattended store that has a box for...

Demand Top Employees for Your Coin Laundry (Conclusion)

Howard Scott |

PEMBROKE, Mass. — The Laundromat industry has typically not had top-...

Demand Top Employees for Your Coin Laundry (Part 1)

Howard Scott |

PEMBROKE, Mass. — The Laundromat industry has typically not had top-...

Suggestions for an Inexpensive Laundry Makeover (Conclusion)

Howard Scott |

PEMBROKE, Mass. — A person I know took over a Laundromat and asked me to...

Suggestions for an Inexpensive Laundry Makeover (Part 1)

Howard Scott |

PEMBROKE, Mass. — A person I know took over a Laundromat and asked me to...

Understanding Taxable Expenses (Conclusion)

Howard Scott |

PEMBROKE, Mass. — The time to do our taxes is once again upon us. Very few...

Understanding Taxable Expenses (Part 1)

Howard Scott |

PEMBROKE, Mass. — The time to do our taxes is once again upon us. Very few...

How to Better Involve Your Accountant (Conclusion)

Howard Scott |

PEMBROKE, Mass. — You bring your books to your accountant at the end of...

How to Better Involve Your Accountant (Part 1)

Howard Scott |

PEMBROKE, Mass. — You bring your books to your accountant at the end of...

What Will Make a Customer Want to Switch? (Conclusion)

Howard Scott |

PEMBROKE, Mass. — Did you ever think about the question in the headline?...

What Will Make a Customer Want to Switch? (Part 1)

Howard Scott |

PEMBROKE, Mass. — Did you ever think about the question in the headline?...

Raise Your Flag and Be a Marketeer

Howard Scott |

PEMBROKE, Mass. — Marketing is often given short shrift in the self-...

The Bottom Line: Every Customer Matters

Howard Scott |

PEMBROKE, Mass — A regular (recurring) customer brings in $500 volume a...

A Bahamian Fact-Finding Holiday

Howard Scott |

PEMBROKE, Mass. — So, what will you do on vacation? The last time I went...

Is Your Coin Laundry’s Signage Effective?

Howard Scott |

PEMBROKE, Mass. — Signage counts. A driver passing your Laundromat fails...

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