Howard Scott

If You Don’t Brag About Your Laundry Business, Who Will?

Howard Scott |

PEMBROKE, Mass. — In a slow supermarket line the other day, I began...

Does Your Coin Laundry’s Name Stand Out? (Conclusion)

Howard Scott |

PEMBROKE, Mass. — Best Laundromat. The Finest Laundry. Super Wash Coin-Op...

Does Your Coin Laundry’s Name Stand Out? (Part 1)

Howard Scott |

PEMBROKE, Mass. — Best Laundromat. The Finest Laundry. Super Wash Coin-Op...

Proper Procedures for Managing Customer Complaints (Conclusion)

Howard Scott |

PEMBROKE, Mass. — You have a partially unattended store that has a box for...

Proper Procedures for Managing Customer Complaints (Part 1)

Howard Scott |

PEMBROKE, Mass. — You have a partially unattended store that has a box for...

Demand Top Employees for Your Coin Laundry (Conclusion)

Howard Scott |

PEMBROKE, Mass. — The Laundromat industry has typically not had top-...

Demand Top Employees for Your Coin Laundry (Part 1)

Howard Scott |

PEMBROKE, Mass. — The Laundromat industry has typically not had top-...

Suggestions for an Inexpensive Laundry Makeover (Conclusion)

Howard Scott |

PEMBROKE, Mass. — A person I know took over a Laundromat and asked me to...

Suggestions for an Inexpensive Laundry Makeover (Part 1)

Howard Scott |

PEMBROKE, Mass. — A person I know took over a Laundromat and asked me to...

Understanding Taxable Expenses (Conclusion)

Howard Scott |

PEMBROKE, Mass. — The time to do our taxes is once again upon us. Very few...

Understanding Taxable Expenses (Part 1)

Howard Scott |

PEMBROKE, Mass. — The time to do our taxes is once again upon us. Very few...

How to Better Involve Your Accountant (Conclusion)

Howard Scott |

PEMBROKE, Mass. — You bring your books to your accountant at the end of...

How to Better Involve Your Accountant (Part 1)

Howard Scott |

PEMBROKE, Mass. — You bring your books to your accountant at the end of...

What Will Make a Customer Want to Switch? (Conclusion)

Howard Scott |

PEMBROKE, Mass. — Did you ever think about the question in the headline?...

What Will Make a Customer Want to Switch? (Part 1)

Howard Scott |

PEMBROKE, Mass. — Did you ever think about the question in the headline?...

Raise Your Flag and Be a Marketeer

Howard Scott |

PEMBROKE, Mass. — Marketing is often given short shrift in the self-...

The Bottom Line: Every Customer Matters

Howard Scott |

PEMBROKE, Mass — A regular (recurring) customer brings in $500 volume a...

A Bahamian Fact-Finding Holiday

Howard Scott |

PEMBROKE, Mass. — So, what will you do on vacation? The last time I went...

Is Your Coin Laundry’s Signage Effective?

Howard Scott |

PEMBROKE, Mass. — Signage counts. A driver passing your Laundromat fails...

Parking: Make Your Case for the Space

Howard Scott |

PEMBROKE, Mass. — In my small town, there are six coffee shops. One...

Coin Laundry Employee Development Takes Time, Worth Effort

Howard Scott |

PEMBROKE, Mass. — You hire a new staffer and put her through your training...

Share Coin Laundry Profit Through Employee Bonuses

Howard Scott |

PEMBROKE, Mass. — Most coin laundry owners don’t give Christmas bonuses to...

When the Taxman Comes (Conclusion)

Howard Scott |

PEMBROKE, Mass. — Most “Laundromateurs” wonder if they are paying too much...

When the Taxman Comes (Part 1)

Howard Scott |

PEMBROKE, Mass. — Most “Laundromateurs” wonder if they are paying too much...

Make Owning Chain of Coin Laundries Your Goal

Howard Scott |

PEMBROKE, Mass. — Data shows that 35% of Laundromat operators own multiple...

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