Customer Relations

The Elements of Being Customer-Friendly (Part 5)

Bruce Beggs |

CHICAGO — How would your customers describe your coin laundry? Would they...

The Elements of Being Customer-Friendly (Part 4)

Bruce Beggs |

CHICAGO — How would your customers describe your coin laundry? Would they...

The Elements of Being Customer-Friendly (Part 3)

Bruce Beggs |

CHICAGO — How would your customers describe your coin laundry? Would they...

Holiday Stain-Removal Tips

Staff Writer |

WASHINGTON — With your coin laundry customers no doubt bringing in...

The Elements of Being Customer-Friendly (Part 2)

Bruce Beggs |

CHICAGO — How would your customers describe your coin laundry? Would they...

The Elements of Being Customer-Friendly (Part 1)

Bruce Beggs |

CHICAGO — How would your customers describe your coin laundry? Would they...

Paint Picture of Your Store for Customers (Part 2 of 2)

J.D. Dixon |

NASHVILLE, Tenn. — It’s no secret that millions of people, and an...

Paint Picture of Your Store for Customers (Part 1 of 2)

J.D. Dixon |

NASHVILLE, Tenn. — It’s no secret that millions of people, and an...

Customer Comfort Counts

Paul Partyka |

CHICAGO — When designing a self-service laundry, have you ever...

Reorganizing with a Fresh Perspective

Mark Benson |

When you own or operate a small business, it can become an obsession. The...

Celebrating Holidays at the Store Brings Joy, Customer Retention

Mark Benson |

It’s that time again. The holidays are right around the corner. I’m having...

The Economy Affects Your Customers More Than Your Store

Mark Benson |

The nation’s tough financial times are a big topic in my Laundromat....

A Note to Newcomers

Mark Benson |

CHICAGO — So you’re new to the business. Welcome. Jump on in, the water’s...

Five Things to do for Summer

Mark Benson |

CHICAGO — We’ve just endured a terrible winter in the Chicago area. The...

Make Slow Days Special

Mark Benson |

CHICAGO — Why would anyone want to spend their Wednesday night, especially...

Careful Planning Can Help Prevent Problems

Mark Benson |

CHICAGO — Sitting four blocks from the Laundromat in a bathroom stall of a...

Your Captive Audience

Mark Benson |

CHICAGO — Long before my father, Tom, got into the Laundromat business, he...

Let Them Know Who's the Boss

Mark Benson |

CHICAGO — As a small-business owner or manager, you take on hundreds of...

Five More Ways to Improve Your Laundry

Mark Benson |

CHICAGO — Believe it or not, the new year has arrived. How do you plan to...

Let´s Make it a Better ’08 (Part I)

Mark Benson |

CHICAGO — Believe it or not, the last days of the fourth quarter are...

A Clear and Present Stranger

Mark Benson |

CHICAGO — You flip a switch and the lights go on. I don’t need to know how...

Keeping Them Happy

Mark Benson |

CHICAGO — In Chicago politics, there is a lot of vacancy in the gray area...

Marketing can be Simple Stuff

Mark Benson |

CHICAGO — Here’s the pitch: “I have the perfect product for you. You’re...

Scrambling Time

Mark Benson |

CHICAGO — I got in Friday morning by 6 a.m. My primary purpose was to deal...

Comfort Vs. Profitability

Dion Marcionetti |

CHICAGO — Technology and the coin laundry business: They’re like oil and...

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