Customer Relations

Customer Service Worthy of a Good Review (Part 2)

Bruce Beggs |

CHICAGO — Why does someone choose to use a certain Laundromat? Is it...

Customer Service Worthy of a Good Review (Part 1)

Bruce Beggs |

CHICAGO — Why does someone choose to use a certain Laundromat? Is it...

The Elements of Being Customer-Friendly (Part 4)

Bruce Beggs |

CHICAGO — How would your customers describe your coin laundry? Would they...

The Elements of Being Customer-Friendly (Part 3)

Bruce Beggs |

CHICAGO — How would your customers describe your coin laundry? Would they...

The Elements of Being Customer-Friendly (Part 1)

Bruce Beggs |

CHICAGO — How would your customers describe your coin laundry? Would they...

Reorganizing with a Fresh Perspective

Mark Benson |

When you own or operate a small business, it can become an obsession. The...

Celebrating Holidays at the Store Brings Joy, Customer Retention

Mark Benson |

It’s that time again. The holidays are right around the corner. I’m having...

The Economy Affects Your Customers More Than Your Store

Mark Benson |

The nation’s tough financial times are a big topic in my Laundromat....

A Note to Newcomers

Mark Benson |

CHICAGO — So you’re new to the business. Welcome. Jump on in, the water’s...

Five Things to do for Summer

Mark Benson |

CHICAGO — We’ve just endured a terrible winter in the Chicago area. The...

Make Slow Days Special

Mark Benson |

CHICAGO — Why would anyone want to spend their Wednesday night, especially...

Careful Planning Can Help Prevent Problems

Mark Benson |

CHICAGO — Sitting four blocks from the Laundromat in a bathroom stall of a...

Your Captive Audience

Mark Benson |

CHICAGO — Long before my father, Tom, got into the Laundromat business, he...

Let Them Know Who's the Boss

Mark Benson |

CHICAGO — As a small-business owner or manager, you take on hundreds of...

Five More Ways to Improve Your Laundry

Mark Benson |

CHICAGO — Believe it or not, the new year has arrived. How do you plan to...

Let´s Make it a Better ’08 (Part I)

Mark Benson |

CHICAGO — Believe it or not, the last days of the fourth quarter are...

A Clear and Present Stranger

Mark Benson |

CHICAGO — You flip a switch and the lights go on. I don’t need to know how...

Keeping Them Happy

Mark Benson |

CHICAGO — In Chicago politics, there is a lot of vacancy in the gray area...

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Episode 2 of Our All-New Podcast Is Here!

Veteran business writer Mark E. Battersby discusses the new tax reform and how coin-ops might benefit.

Missed Episode 1? Listen here »

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