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Customer Relations

The Elements of Being Customer-Friendly (Part 4)

CHICAGO — There are many levels of customer service, and thus customer friendliness ...

The Elements of Being Customer-Friendly (Part 3)

CHICAGO — There are many levels of customer service, and thus customer friendliness ...

Holiday Stain-Removal Tips

WASHINGTON — The longer stains sit on a fabric, the more difficult they may be to remove: American Cleaning Institute ...

The Elements of Being Customer-Friendly (Part 2)

CHICAGO — There are many levels of customer service, and thus customer friendliness ...

The Elements of Being Customer-Friendly (Part 1)

CHICAGO — There are many levels of customer service, and thus customer friendliness ...

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Customer Comfort Counts

CHICAGO — When designing a self-service laundry, have you ever downplayed customer comfort? After all, the customer is just there to use your equipment, right? Well, think again. With the average laundry visit lasting more than an hour, ...