American Coin-Op’s annual State of the Industry survey, a random, unscientific mail poll of the magazine’s readers (self-service laundry operators), covers laundry business activity and focuses on 2008 business, pricing, price hikes, equipment purchases, and expenses.
Forty-five percent of respondents purchased at least one piece of equipment (washer, dryer, water heater, vender or changer) last year. Here’s a further breakdown of the purchases:
SHOPPING IN 2009
Respondents were asked if they had bought, or plan on buying, any new machinery this year. Forty-six percent intend to add something (washer, dryer, water heater, vender or changer) to their mix, or have already done so.
REACH FOR THE ASPIRIN
Respondents listed a host of industry problems. Here are the top five causes for headaches:
Just missing the cut: excessive regulations, insurance, taxes, and finding new customers.
TURNS PER DAY
The average turns-per-day for top loaders is 3.8, up a bit from last year (3.6). The average turns-per-day for a front loader is four, also up a bit from last year (3.7).
NUMBER OF STORES
Sixty-three percent of respondents own one store, while 17% own two stores.
Thirty-four percent of respondents expect business to improve in 2009, while 41% expect business to stay the same. One-quarter expect a drop in business in 2009.
For those who believe business will stay the same or decrease, the top reason given is the slow economy and its various effects on customers. For those who believe business will improve this year, the top reasons given are improved customer service, new equipment, and less competition.